cg66 Privacy Policy

01 Types of Information We Collect

When you register with cg66 or use our services, we may collect the following types of information:

• Identity Information: Your full name, date of birth, and national ID number (where applicable).
• Contact Information: Email address and Bangladeshi mobile number.
• Financial Information: Information related to bKash, Nagad, Rocket, Upay, or bank transfer transactions (not card numbers or PINs).
• Technical Information: IP address, browser type, device model, operating system, and cookie data.
• Usage Information: Login times, gaming history, preferred games, and deposit and withdrawal records.
• Communication Records: Your conversations with us via live chat or email.

02 How We Collect Information

cg66 collects information in the following ways:

• Directly Provided: Information you provide yourself during registration, login, deposits, and withdrawals.
• Automatically Collected: Through cookies, web beacons, and log files when you visit our website.
• Third Parties: Information received from payment processors or identity verification providers, accepted only where necessary.

Our website uses cookies that help improve your browsing experience. You can disable cookies from your browser settings if you wish, though doing so may limit the functionality of some services.

03 How We Use Your Information

We use the information we collect for the following purposes:

• For account registration, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To complete identity verification (KYC) in compliance with legal obligations.
• To prevent fraud, money laundering, and illegal activities.
• To improve our services and develop new features.
• To provide personalised promotional offers and bonuses (subject to your consent).
• To resolve technical issues and ensure customer support.
• For responsible gaming monitoring and the management of protection measures.

04 Sharing Information and Third Parties

cg66 never sells or rents your personal information. However, information may be shared in certain circumstances:

• Payment Processors: With payment providers such as bKash, Nagad, Rocket, Upay, and banks for processing transactions.
• Service Providers: Trusted organisations that provide technical or administrative support on our behalf, operating under strict confidentiality agreements.
• Law Enforcement: Where disclosure is required by law or court order.
• Fraud Prevention: Where needed to investigate security threats or fraud.

05 Data Security Measures

cg66 uses industry-standard technology and practices to keep your personal information secure:

• SSL Encryption: All our pages and transactions are protected with SSL/TLS encryption technology, keeping data exchange between your browser and our servers secure.
• Data Encryption: High-grade encryption algorithms are used to store sensitive information.
• Access Controls: Only authorised staff can access your information, and only for specific purposes.
• Regular Audits: Our security systems are regularly reviewed and tested.
• Firewalls and Security Protocols: Modern firewall systems are used to keep our servers protected from external threats.

However, no method on the internet is 100% secure. We are committed to ensuring the highest level of protection, but it is not possible to guarantee complete security. Please also keep your password private and strong.

06 Data Retention Period

We retain your information only for as long as necessary. The specific period depends on the type of information and legal requirements:

• Account Information: For as long as your account is active, and for a specified period after it is closed.
• Financial Transaction Records: For the period required by applicable law.
• KYC Documents: In accordance with applicable regulatory requirements.
• Customer Support Communications: For a specified period after the issue is resolved, for reference purposes.

Once the retention period expires, we securely delete or anonymise the data so that it can no longer be used to identify you.

07 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You can request that inaccurate or incomplete information about you be corrected.
• Right to Erasure: You can request that your information be deleted in certain circumstances, though this may not be possible where legal obligations exist.
• Right to Object to Processing: You can object to your information being used for specific purposes.
• Right to Portability: Where technically feasible, you can receive your information in a structured format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

08 Protection of Minors

cg66 is for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a user is under 21, we will close their account and delete their information.

If you believe a minor is using our platform, please contact us.

09 Cookie Policy

Our website uses cookies and similar tracking technologies. The types of cookies used are:

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions.
• Performance Cookies: Help us analyse site usage and improve functionality.
• Functionality Cookies: Used to remember your preferences and settings.

You can manage cookies from your browser settings. However, disabling certain cookies may affect your experience with our services.

10 International Data Transfers

cg66's servers and infrastructure may be located in various countries. Your information may be transferred to or processed outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the recipient country.
• Appropriate contractual safeguards are in effect.
• Agreements consistent with our data protection standards are in place with third parties.

11 Third-Party Links and Services

While using our platform, you may use third-party payment systems such as bKash, Nagad, Rocket, and Upay. These platforms have their own privacy policies and manage your information under their own terms.

Our privacy policy applies only to the cg66 platform. We recommend reading the privacy policy of any third-party service before using it.

12 Policy Changes

This privacy policy may be updated from time to time. If there are significant changes, we will inform you via email or through a clear notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

The date of the last update is shown at the top of this policy. We recommend visiting this page regularly to stay informed of any changes.

13 Dispute Resolution

Any dispute or complaint relating to this privacy policy should first be addressed by contacting us directly. Our support team is always available to help resolve issues.

If a resolution cannot be reached by contacting us, the matter will be settled in accordance with applicable laws and regulations.